Returns & Exchanges
At KuKirin Electric Scooter-Official Site, we stand behind the quality of our products and offer a 14-day return window for unused items in their original packaging to ensure your complete satisfaction. If your scooter arrives with manufacturing defects or you simply change your mind, our dedicated support team is here to assist with your return or exchange request.
Initiate Your Request
Contact our customer support team within 14 days of delivery with your order number and a brief explanation for the return.
Documentation & Inspection
Provide clear photos or videos of the scooter and its odometer to verify the condition and ensure the item is in its original, unassembled state.
Secure Packaging
Once approved, pack the scooter securely in its original factory box with all included accessories, manuals, and chargers to prevent transit damage.
Shipping & Refund
Ship the item to our designated service center; upon receiving and inspecting the unit, we will process your refund or dispatch your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing